Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

A. Personal Identifiers

• Full name
• Email address
• Phone number
• Date of birth
• Mailing address

B. Health & Wellness Information

• Medical history
• Health concerns
• Treatment preferences
• Allergies or sensitivities
• Emergency contact information

Note: This information may be considered Protected Health Information (PHI) under HIPAA regulations.

C. Payment Information

• Credit card details (processed via secure third-party systems)
• Billing address
• Transaction history

D. Digital Information

• Device type and browser
• IP address
• Location data (if enabled)
• Usage behavior (via cookies or analytics tools)

2. How We Use Your Information

We use your personal information to:

• Book and manage appointments
• Provide personalized wellness services
• Maintain client records and progress
• Comply with legal and health regulations
• Process payments and manage memberships
• Communicate updates, confirmations, and promotions
• Improve our services, website, and client experience

3. HIPAA Compliance

ELEVE Longevity Lounge complies with the Health Insurance Portability and Accountability Act (HIPAA) where applicable. Any Protected Health Information (PHI) shared with us is handled with the highest confidentiality and is stored and transmitted through secure, encrypted, HIPAA-compliant systems.

4. Data Retention

We retain your information only as long as necessary to provide services, comply with legal and regulatory requirements, and support your wellness journey. Medical and client intake records are retained for a minimum of seven (7) years, or longer where required by law.

5. Minors' Privacy

ELEVE Longevity Lounge does not knowingly collect personal information from individuals under the age of 18 without verified consent from a parent or legal guardian.

Services for minors require the presence and consent of an authorized adult.

6. How We Protect Your Information

Your data is stored securely using HIPAA-compliant platforms such as Zenoti. We implement physical, administrative, and digital safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

7. Sharing Your Information

We do not sell or rent your information. We only share your information with:

• Authorized staff and providers for treatment coordination
• Third-party service providers (e.g., Zenoti, payment processors) solely for service delivery
• Legal authorities, if required by law or to protect health and safety

All partners are bound by strict confidentiality and data protection agreements.

8. Your Rights & Choices

You may:

• Request access to or correction of your personal data
• Withdraw consent for promotional communications
• Request deletion of your personal or health information, subject to legal obligations
• File a privacy complaint by contacting us directly (see Section 11)

9. Cookies & Tracking

Our website may use cookies or third-party analytics (e.g., Google Analytics, Meta Pixel) to understand user behavior, improve content, and enhance your experience. You may disable cookies through your browser settings. We do not track or sell data for unauthorized third-party use.

10. Marketing & Communications

If you opt in, we may use your contact information to send you updates about services, membership options, events, and exclusive promotions. You can unsubscribe at any time using the link in our communications or by contacting us directly.

11. Contact Us

If you have questions, concerns, or requests regarding your privacy, contact us at:

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.